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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Mary Downs

April 16, 2025

5  out of  5
rating by Mary Downs
"Milly came to my rescue. Whew! She was so kind. Walked me through all the steps to get my car insured so I can "be on the road again". Her patience and wisdom was most welcome. State Farm is lucky to have her as an employee."
We responded:
"Thank you, Mary! I'm so glad to hear that Milly was able to assist you with getting your car insured. Her kindness and patience truly make a difference, and we're grateful to have her on our team. If you have any more questions or need further assistance, feel free to reach out. Safe travels on the road!"
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Kay Lilly

April 8, 2025

5  out of  5
rating by Kay Lilly
"I just went through the process of filling out an application for car insurance with State Farm. I had the privilege of being assisted by Miledys Fernandez. I thoroughly enjoyed her assistance, and highly recommend her. She was very thorough, knowledgeable, and very professional, as well as personable. She was a pleasure to work with."
We responded:
"Thank you, Kay, for sharing your experience! I'm happy to hear that Milly provided you with thorough and professional assistance during your car insurance application. Her personable approach truly makes a difference!"
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Edwin Banegas Gamez

April 1, 2025

5  out of  5
rating by Edwin Banegas Gamez
"I had a smooth and fast experience with milly. She helped me choose the right plan for my auto insurance and recommended great alternatives as well. Her customer service was excellent and she was very patient. I highly recommend taking time to talk to State Farm as they can help you choose the right plan and even save some money!"
We responded:
"Thank you, Edwin, for sharing your experience! I'm glad to hear that Milly was able to assist you in selecting the right insurance plan and offer valuable alternatives. Her dedication to providing excellent service and patience truly shines. If you have any more questions or need further assistance, feel free to reach out. We're here to help!"
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L Wo

March 28, 2025

5  out of  5
rating by L Wo
"Milly was very professional and helpful . She went over my coverage step by step very patient. She’s awesome 10/10 👏🏽👏🏽👏🏽"
We responded:
"Thank you, L Wo, for sharing your experience! I'm happy to hear that Milly provided such professional and patient service while going over your coverage. We appreciate your feedback and are here to assist with any future insurance needs. Don't hesitate to reach out!"
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Sydney Lundberg

March 26, 2025

5  out of  5
rating by Sydney Lundberg
"I had a great experience working with Milly. She has been so incredibly helpful!"
We responded:
"Thank you, Sydney, for sharing your experience! I'm happy to hear that Milly was incredibly helpful during your time with us. If you ever have more questions or need assistance, feel free to reach out. We're here to help!"
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Shakira

March 25, 2025

5  out of  5
rating by Shakira
"I went online, did some price quotes and with state farm it SEEMED the price was ABOUT the same, a little savings but not much so I didn't move fwd, it wasn't until Milly called me in Northern VA with final numbers that I discovered I would get MORE coverage for my auto & renters insurance but I would also save about $80 a MONTH!! (now this is based on my low mileage and no insurance claims) so its NOT the same for everyone but honestly for me... just talking to Milly, saved me ALOT of money for more coverage. I am really 100% satisfied as of right now. :)"
We responded:
"Thank you, Shakira, for sharing your experience! I'm glad to hear that Milly was able to assist you in finding more coverage while saving you money. It's wonderful to know that you're satisfied with your decision. If you have any questions or need further assistance, feel free to reach out to our office. We're here to help!"
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Phil Christensen

March 24, 2025

1  out of  5
rating by Phil Christensen
"We were very satisfied customers of Gene Kim's State Farm Agency in Falls Church for many years. Anh Nguyen took it over in January 2025. That month we asked her office to fix a billing problem - our being billed for insurance on a vehicle totaled in an accident and already paid out by State Farm. Since then we have been trying unsuccessfully to get her office to act. I even went by the office and met her. Shortly thereafter, with the bill still not corrected, I finally got through their interminable voice mail system (they never answer the phone immediately and never return calls promptly - or at all). I was told the problem would be fixed and she would call me the next day. Neither thing happened. Today, a week later, her "scheduler" called. We've already moved to another agent!"
We responded:
"Phil, we’re sorry that during the transition of taking over the agency we have failed to meet your expectations as a long time loyal customer. As we discussed over the phone and on email, we have sent your files to the new agency of choice and have given them additional information so they can follow up on the change that was in motion since early March. We hope it all gets resolved for you soon so that your bill can be updated prior to the June due date. Thank you for your loyalty to State Farm. We wish you the best experience with your new agency."
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Ying Ouyang

February 15, 2025

5  out of  5
rating by Ying Ouyang
"Milly (Miledys Fernandez) walked me through all the details and the options for auto home and umbrella insurances. She found the best rates for me. I really appreciate it! Highly recommended! Thank you Milly!"
We responded:
"Thank you, Ying, for sharing your experience! I'm happy to hear that Milly was able to guide you through the details and options for your insurance needs. Her dedication to finding the best rates is truly commendable. If you have any more questions or need further assistance, feel free to reach out anytime."
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Thomas Woods

February 12, 2025

5  out of  5
rating by Thomas Woods
"I was given great service by Bethany, she gave me a great deal on life insurance to go along with a much better car insurance plan."
We responded:
"Thank you, Thomas! I'm happy to know that Bethany provided you with excellent service and helped you find a great deal on life insurance along with an improved car insurance plan. We're grateful to have her on our team. If you have any more questions or need further assistance, feel free to reach out."
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Robert Summers

February 12, 2025

5  out of  5
rating by Robert Summers
"Quang T Really help me make a good insurance decision."
We responded:
"Thank you, Robert, for sharing your experience! I'm happy to know that our team was able to assist you in making a well-informed insurance decision."
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Natalie Mack

February 11, 2025

5  out of  5
rating by Natalie Mack
"I appreciated the prompt, courteous, and thorough service of Quang T. He not only answered my questions but also made helpful suggestions."
We responded:
"Thank you, Natalie, for your wonderful feedback! I'm glad to hear that Quang T. provided you with prompt and courteous service. It's great to know he was able to answer your questions and offer helpful suggestions. If you have any more questions or need further assistance, feel free to reach out. We're here to help!"
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Angela Cosentino

February 11, 2025

5  out of  5
rating by Angela Cosentino
"Quang was so helpful with my policy change and contacted me exactly when he said he would."
We responded:
"Thank you, Angela, for sharing your experience! I'm happy to hear that Quang was able to assist you with your policy change and kept his promise to reach out. We appreciate your feedback and are here for any further questions you may have."
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Fanny Gonzalez

February 10, 2025

5  out of  5
rating by Fanny Gonzalez
"Anh Nguyen and her team are rockstar! I recently had the opportunity to work with Crystal Watts. I received a competitive estimate within an hour. She was very knowledgeable and efficient."
We responded:
"Thank you, Fanny, for your fantastic feedback! I'm glad to know that Crystal provided you with a competitive estimate so quickly and that her knowledge and efficiency stood out. Our team is here to help with any future needs or questions you might have."
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Thai Ha Bui

February 9, 2025

5  out of  5
rating by Thai Ha Bui
"I had great experience with QT. He is very knowledgeable and always assist with my needed. I always recommend my friend to QT and Quynh"
We responded:
"Thank you for sharing your positive experience! I'm glad to hear that QT's knowledge and assistance have been helpful to you. If you ever need anything else, feel free to reach out to our office."
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Ryan Eroh

February 6, 2025

5  out of  5
rating by Ryan Eroh
"I have always had good experiences with State Farm. Anh Nguyen really helped me develop an understanding of the power of my life policy."
We responded:
"Thank you, Ryan, for sharing your experience! I'm glad to know that I could assist you. If you ever have more questions or need further assistance, feel free to reach out. We're here to help!"
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Petros Hailemarlam

January 29, 2025

5  out of  5
rating by Petros Hailemarlam
"I had a great experience working with Quang T, He was incredibly helpful, knowledgeable, and took the time to answer all my questions. His professionalism and dedication made the process smooth and easy. Highly recommend!"
We responded:
"Thank you, Petros, for sharing your experience! I'm happy to hear that Quang T was able to assist you with such professionalism and dedication. It's wonderful to know that he made the process smooth and easy for you. We appreciate your recommendation and are here for any future questions or needs you may have!"
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leena taha

January 23, 2025

5  out of  5
rating by leena taha
"Rose Bikoy is amazing she’s so patient and she made my transition so easy and she’s also so helpful!!!! Give her a raise immediately :)))"
We responded:
"Thank you, Leena, for your wonderful feedback! I'm delighted to know that Rose made your transition smooth and was so helpful. Your appreciation for her patience and assistance means a lot to us. If you need any further assistance, feel free to reach out to our office. We're here to help!"
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Julie Tan

January 16, 2025

5  out of  5
rating by Julie Tan
"Smooth and quick transaction. QT was very accommodating and helpful."
We responded:
"Thank you, Julie, for your wonderful feedback! I'm happy to hear that your transaction went smoothly and that QT was accommodating and helpful. If you have any more questions or need assistance in the future, feel free to reach out. We're here to help!"
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D S

December 16, 2024

5  out of  5
rating by D S
"Milly Abreu Fernandez was extremely helpful in working with me through many iterations until I had a good quote on the HOI with the coverage levels that I wanted. She was super nice and always got back to me very quickly. Lovely to work with. Thank you, Milly. Fantastic 5*"
We responded:
"Thank you for sharing your experience! I'm happy to hear that Milly was able to assist you in finding the right coverage and that her responsiveness made the process smooth. We're grateful to have her as part of our team. If you have any more questions or need further assistance, feel free to reach out."
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Tim Aydin

December 13, 2024

5  out of  5
rating by Tim Aydin
"Anh and her team did a fantastic job explaining to me how I would save money and get much greater coverage switching from my job’s life insurance plan over to State Farm. They are also very personable and act like they care about their clients."
We responded:
"Thank you, Tim! I'm so glad to hear that you found our explanations helpful and that we could assist you in getting better coverage while saving money. Our team is dedicated to making sure everyone feels valued and informed. If you have any more questions or need further assistance, we're here to help!"
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Lily Mantz

December 11, 2024

5  out of  5
rating by Lily Mantz
"Uyen was so helpful thank you! Very understanding to my situation and did their best to find the ideal solution. Edit 2024. Still really great agency and Uyen still killing it in the insurance game!"
We responded:
"Hi Lily, thank you so much for your kind words and especially for seeking us out as a female POC owned business. We appreciate your business and trust in us!"
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Estefania Szprengiel

November 17, 2024

5  out of  5
rating by Estefania Szprengiel
"I received a great customer service experience with Quynh who helped me transfer over my insurance from a different state. I have been with State Farm for well over a decade and I have never had any issues. It's a solid company."
We responded:
"Thank you, Estefania, for sharing your positive experience! I'm glad Quynh could assist you with transferring your insurance seamlessly. It's wonderful to know you've been with State Farm for over a decade and have had such a reliable experience. We appreciate your loyalty and are always here to help with any future needs. - Anh Nguyen - State Farm Insurance Agent, Alexandria, VA"
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Berhan Getachew

November 14, 2024

5  out of  5
rating by Berhan Getachew
"Ive been working with Anh ever since I moved to Virginia, and I couldn't be happier with the service! Anh and her team are incredibly kind, thoughtful, and always ready to assist with anything I need. They truly go above and beyond to ensure everything is taken care of smoothly. Justin Fan is also fantastic—he’s super knowledgeable, respectful, and always willing to help. I highly recommend this team for all your insurance needs!"
We responded:
"Berhan, thank you so much for your wonderful review! I'm glad to hear that you are happy with the service our team provides. It's fantastic to know that you find our team kind and thoughtful. Justin is indeed a valuable part of our team, and I'm grateful for your recognition of his knowledge and respectfulness. We're always here to assist with anything you need. Your recommendation means a lot to us. If you ever have any further questions or need assistance, please don't hesitate to reach out. - Anh Nguyen - State Farm Insurance Agent, Alexandria, VA"
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Anna

November 14, 2024

5  out of  5
rating by Anna
"Mia has been extremely helpful with my business insurance. She’s very professional and always feel like I’m her highest priority when talking to her. I appreciate all of her time and constant work throughout the past few weeks"
We responded:
"Anna, thank you for your wonderful review! I'm glad Mia has been so helpful with your business insurance. We value the time and effort she puts into assisting our clients. If you need any further assistance, we're always here to help! - Anh Nguyen - State Farm Insurance Agent, Alexandria, VA"
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Michael Lawrence

November 11, 2024

5  out of  5
rating by Michael Lawrence
"I had an amazing experience working with Bethany to get my auto insurance. She made the whole process quick and easy, taking the time to answer all my questions and guide me through each step. Bethany’s knowledge and efficiency made it stress-free, and I truly felt she had my best interests in mind. I would highly recommend her to anyone looking for reliable and hassle-free insurance assistance!"
We responded:
"Michael, thank you for sharing your experience! I'm glad to hear that Bethany made the process of getting your auto insurance quick and easy. Her dedication to answering all your questions and guiding you through each step truly reflects our commitment to providing excellent service. We appreciate your recommendation and are happy to have Bethany as part of our team. If you need any further assistance, please don't hesitate to reach out. - Anh Nguyen - State Farm Insurance Agent, Alexandria, VA"